snack tracker 6000

FAQS

  • We're so excited for you to receive your order! Our snacks are delicious and may take some time to arrive.

    Just a heads up – our fulfilment team begins working on your order as soon as it's placed, we are able to make address changes as long as your order has not already been processed, once it has been processed, we cannot make changes to your order.

    Here's what to expect:

    You'll get a shipping confirmation email as soon as your order leaves our warehouse.

    You can expect your order to ship within 1-3 business days

    Once shipped, you can expect to receive your order within 1-7 business days. You'll be able to track your order via an email sent to the same email address used to place your order.

    Other things to note:

    We only fulfill orders from our warehouse Monday-Friday, excluding holidays.

    Feel free to send us an email at info@aus.feastables.com or connect with us on our social channels if you have questions.
  • Orders ship within 24-72 hours. You can expect to receive your order within 1-7 business days after that. You’ll receive a confirmation email after placing your order and another when it ships, so you can track it to your door.
  • So sorry that your order wasn't delivered. Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:

    -Wait at least 48-72 hours. Waiting sucks, but sometimes the carrier marks a delivery as "delivered" prematurely and it can show up.
    -Check around your building that the package was delivered to and with neighbors.

    If you still cannot locate, contact the carrier directly and see if they have any updates or reach out directly to us at info@aus.feastables.com or @FeastablesHelp on Twitter!
  • If you need to make a change to your order, please reach out to our support team.

    Our team can be reached via email at info@aus.feastables.com or you can fill out this form and we will make sure we get back to you within 1 business day so you won’t be kept waiting!